Terms and Conditions
Welcome to GiftGenda. By using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GiftGenda's relationship with you in relation to this website.
Acceptance of Terms
By accessing or using our site, you agree to be bound by these terms. If you do not agree to all of the terms, then you should not access the site or use any services.
Modification of Terms
We reserve the right, at our sole discretion, to modify or replace these terms at any time. It is your responsibility to check the terms periodically for changes.
User Responsibilities
Users must use the site in a lawful manner and must not engage in any conduct that could damage, disable, or impair the site.
Purchase Terms
All purchases made on our site are subject to the terms and conditions outlined at the time of purchase, including but not limited to payment terms, delivery terms, and refund policies.
Returns and Exchanges
At GiftGenda, we strive to provide the best products and services. However, if you are not completely satisfied with your purchase, our returns and exchanges policy is here to help.
Return/Exchange Window
You have 14 calendar days from the date of purchase to return or exchange an item.
Condition of Items
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Personalized gifts are non-returnable unless they arrive damaged or defective.
Proof of Purchase
A receipt or proof of purchase is required for all returns/exchanges.
Return/Exchange Process
To initiate a return or exchange, please contact us at info@giftgenda.com with your order number and details of the item you wish to return or exchange.
Restocking Fees
A restocking fee of 20% will be deducted from your refund for all returned items.
Refund Method
Refunds will be processed to the original method of payment within 10 business days after we receive your returned item.
Limitation of Liability
GiftGenda will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the site.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Contact Information
If you have any questions about these terms, please contact us at info@giftgenda.com.